This morning our hosting company had a slight hiccup which caused our website to go down for a short time.
First of all, great thanks to GoDaddy.com. They have real live people that speak English somewhere here in America and you can call them for help anytime, night or day.
After entering the right set of numbers I was on hold for less than 2 minutes before I was put through to a very capable tech named Jonathan. From there he would put me on hold to check things and then come back every few minutes to let me know he was still working on the problem. It did take them about 25 minutes to get things fixed but we are back up and running well.