View answers to the most common questions about our company and our moving services. Also feel free to check out our blog for more information and news.
These are the answers for many of the questions our clients have. If you have any other questions, feel free to contact us!
Q: What time will my movers arrive?”
A: We give our clients a window for the arrival of their moving crew.
Q: Do you dis-assemble and re-assemble furniture?”
A: Our crews carry basic tools. They will use these tools to provide basic dis-assembly and re-assembly such as bed frames, table legs, etc.
Q: Should I empty my drawers?”
A: Best practice is to empty every drawer and properly pack those items separately.
We realize that is not always practical. Every home, piece of furniture and situation is different. If you have questions, let us know!
Q: How is the best way to pack glass?”
A: The best way to pack glass is to make it as flat as possible and use a moving box known as a “mirror pack” or “picture frame box”
Q: Can you tell me how to prepare a specific item?”
A: Because furniture varies so much from home to home it is not possible to address how to prepare an item without personally inspecting it.
Best practice is always to completely empty any storage areas, remove any loose parts such as shelves or pegs and pack any glass separately. If you have a specific question let us know!
Q: Can you tell me how you will move a specific item?”
A: Every home, piece of furniture and situation is different.
Decisions about how to move things are made on site by our crew leader based on the item and conditions at the time of your move.
Q: Do you move pianos?”
A: We do move pianos as part of a regular household move and there is an additional charge for this extra service.
Q: Do you move gun safes?
A: We do move gun safes as part of a regular household move and there is an additional charge for this extra service.
Packing Service Questions
We charge a labor only rate based on the size of the crew, plus the cost of materials used.
Q. What is including in your materials prices?
A. Our materials price is per box packed. The cost per box includes any needed tape, markers, bubble wrap, packing paper or cardboard.
Q. What time will my packers arrive?
A. We give our clients a window for the arrival of their packing crew.
Q. Do you dis-assemble furniture?
A. Yes, the packing crew will disassemble and prepare basic furniture items. The crews carry basic tools. They will use these tools to provide basic dis-assembly and re-assembly such as bed frames, table legs, etc.
Our first priority is the safety of our crew and your belongings.
As the client, you are responsible to make sure all walkways and driveways are completely clear of snow and ice. Alternatively, we provide this service and will clear the snow and ice at our normal hourly rate plus cost of materials.
If the city of Cincinnati should be under any level of snow emergency we will use discretion. If necessary, we will openly communicate and reschedule to the first available date. As soon as we are able to open our office we will contact you to reschedule.
Q. What if it rains during my move?
A. Our moving crews are experienced with working in all types of inclement weather.
If you would like to reschedule your move because of bad weather please contact our office to reschedule in advance.
Q. What happens if my floors get dirty?
A. Our crews take all reasonable precautions to avoid tracking dirt into the homes we service.
The homeowner is responsible for all conditions at the home. You can help your moving crew by making sure a wide area around where the truck will park and any paths or walkways are clean and clear of dirt, mud, water, snow or ice.
We do offer additional supplies or additional services, if you are concerned please give us a call!
Q. Do you provide floor protection during bad weather?
A. Floor protection is available as an additional supply for a fee.
Q. How far in advance do I need to schedule?
A. We schedule on a first come, first serve basis. In the summer months when we are busy our schedule is typically full 2-3 weeks in advance.
Q. When will my movers arrive?
A. You are given a window for our movers arrival when you schedule. You can find this on your estimate.
In the event that your crew is running behind schedule, we do our best to communicate that.
Q. Can I reschedule my move?
Yes, simply give us a call
Q. Do you charge travel time?
A. We do not charge for the travel time to and from our office. We do have a travel charge for long distance moves. These rates are based on estimated travel time and included in your proposal.
Q. Should I tip my movers?
A. While tips for any of our services are always appreciated, they are not expected. Many of our customers do tip us and we truly appreciate their generosity.
At the end of your move you will be asked a few questions about our service and have the opportunity to provide feedback.
Q. What forms of payment do you accept?
A. We accept check, cash or credit card.
Q. Do you require a deposit?
A. No, we do not require a deposit for local moves. Long distance moves require a deposit.
Q. Are you licensed movers?
A. Yes we are licensed by the Public Utilities Commision of Ohio as a Household Goods Carrier (the legal term for a moving company).US DOT: 1657726 | MC: 609826 | PUC: 157491-HG Moving Ahead Services is our parent company as of 2017.
Q. Are you insured?
A. We are fully insured. That means we carry all the insurance required by local, state and federal laws for Household Goods Carriers. This is a higher level of licensing and insurance than normal trucking or labor services. We are also bonded and our employees are protected with worker’s compensation and unemployment insurance.
As mandated by federal law, We Help offers basic coverage at no additional charge to the client. This federally mandated coverage is $0.60/pound for loss or damage to items.
4WeHelp also offers additional “Actual Cash Value” coverage for a fee. Actual cash value is fair market value and accounts for depreciation.
Per federal mandate, if no additional coverage is purchased the $0.60/pound coverage applies to household goods only.
Q. Can I buy additional insurance?
A. Yes, we offer offer additional “Actual Cash Value” coverage for a fee. Please contact us for details or refer to your moving estimate outline. This coverage is only valid when applied before the start of your move. If no additional coverage is taken at the beginning of the move, the federally mandated $0.60/pound coverage applies.
Q. How do I file a claim?
A. Please contact our office directly by phone during normal business hours and we will be happy to help you.