Deposits, Charges and Fees

We try our very best to give an honest and simple price. This is an explanation of any extra charges we may require.

Service Guarantee and Non-Refundable Deposit -$50 for hourly service (deposit is applied to your final bill)

When you hire a mover you expect a commitment. Our commitment is to provide a professional service to move your family and schedule accordingly.  We guarantee that we will arrive in the window given or we will credit you $50.  That means if we are late (barring circumstances beyond our control like snow emergencies or closed roadways) we will give you $50 towards your move.

Just as you expect your movers to show up for your move, we expect our customers to keep their reservation. Our office staff does a lot of work to answer your questions and properly prepare for your move. When a customer cancels we lose business and our employees lose work on top of the costs we have incurred planning your move.

To offset this cost we require a $50 non-refundable deposit on hourly moves. If you should cancel you will lose this deposit.

While most people would not be pleased if their movers called and said “Something has come up, we can’t make it.” we do understand things happen and plans change.  If you should need to reschedule, we are happy to do that for any date we have availability. We will reschedule up to 2 times per household as long as we are given 48hr advance notice.

Piano Moving Charge
Please contact our office for the piano moving charges as part of a household move. For piano moving with the piano as the only item we recommend Smooth Moves Piano Movers

Large Items over 300lbs – Vary
For large items over 300lbs (such as gun safes) there are additional charges and crew requirements. Please contact us for details.

Travel ChargesOur travel charges can be found here.
We do not charge for the travel time to and from our office. We do have a travel charge outside of Cincinnati. These rates are based on the part of your move furthest from our office and calculated by zip code. If you have any questions or do not see your area listed, don’t hesitate to contact us  for a free moving quote.