Filing A Claim
Instructions for filing a claim.
- Download the claim form below.
- Complete the claim form in its entirety. Completing, initialing, signing and notarizing ALL of this form is required for claims to be processed.
- Include documentation of the claim (pictures, receipts, repair estimates). Claims received without documentation will take significantly more time to process.
- Scan the claim form as a PDF (no cell phone pictures please) and email it to movers at 4wehelp.com
You may also mail it to us using a signature delivery service (certified mail, Fedex or UPS)
"Conditions of submitting a claim:"
All of the items below have been previously stated in the estimate and contract signed, or are federally and state mandated laws.
- A written form must be notarized and submitted in writing within 60 days (or as allowed by Ohio law) of the date the move was completed.
- You understand that We Help Moving has a goal of processing the claim within 45 days (90 days for claims without evidence such as pictures/receipts) and federal law allows up to 120 days from from when the written, signed and notarized claim form is received by We Help Moving.
- You understand that We Help Moving cannot discuss or review any claim until a complete and notarized claim form is received and fully processed.
- You have read the terms of the contract you or your agents agreed to and signed at the time of your move.
- You understand that your claim is judged by the coverages, rules and exclusions within said contract.
- Per the contract you or your agent signed, in the event a dispute shall arise between the parties to this claim, the client waives all rights to any additional coverage above minimums mandated by law. Both parties agree that the dispute shall be referred to the independent and neutral Cincinnati Bar Association Arbitration Service for arbitration. The arbitrator's decision shall be final and legally binding and judgment may be entered thereon. The consumer shall be responsible for all the arbitration fees in accordance with the applicable rules of arbitration. In the event a party fails to proceed with arbitration, unsuccessfully challenges the arbitrator's award, or fails to comply with the arbitrator's award, the other party is entitled to costs of suit, including a reasonable attorney's fee for having to compel arbitration, defend or enforce the award. If any provision or part hereof, is held invalid or unlawful, the remainder of the contract not otherwise affected shall remain valid and subsisting.
- You understand understand that filing a false claim is in violation of 18 U.S.C 1341 and others, making it a Federal crime or offense for any to use the U.S. Postal Service or electronic telecommunications in carrying out an attempt to defraud. It is the policy of We Help Moving, to pursue prosecution of any person in violation of the False and Fraudulent Claims Statute.
- You understand and agree that should any information provided on your behalf, be determined to be false or fraudulent, your claim will be denied. Additionally, We Help Moving will seek retribution and reserves the right to seek legal fees as well as any other professional fees incurred while processing my claim and in the process or pursuing their legal rights.
- You agree that upon submitting your claim you are agreeing to non-disclosure of any statements or events. You may not thereafter publish or otherwise make to any person or entity, verbally or in writing, any negative or derogatory remarks about We Help Moving or its employees. If you should do so you understand that I will be considered in breach of this agreement and committed fraud. At that time you would be liable for all damages incurred plus costs.
If any provision of this form is held by a court of competent jurisdiction to be invalid or to conflict with applicable federal, state or local law, the form shall be deemed to be reformed to remove that invalid provision. However, all remaining provisions of the form shall remain in full force and effect. The terms of this agreement shall survive indefinitely.
"Before I complete the form I want to know what you will do about my claim?"
We cannot discuss actions that may be taken or payments for a claim until we have received the completed and notarized claim form.
"What if I didn't notate the damage/loss/issue on my contract?"
We cannot discuss how a claim will be compensated until a completed and notarized claim form is received by our company.
You are welcome to file a claim form for anything you like up to 60 days after the move. The claim will be processed in accordance with the terms you agreed to in the contract signed and state/federal laws.
"How do I submit my claim?"
You may email it to firstname.lastname@example.org or you may mail it using a signature delivery service (FedEx/UPS/USPS Certified Mail) to our office.
We will respond within 10 business days to let you know we received it.
"How long do I have to submit my claim?"
In Ohio you have 60 days from the date the move is completed to file a claim.
"Why do I need to send pictures?"
Pictures are considered documentation and the more information we have the easier/faster it is for us to process a claim.
Also, if we should decide to authorize a repair, pictures help the professional services we hire to repair damage.
"What if I don't have pictures or receipts?"
Pictures or receipts are not legally required to file a claim form. They simply help to establish information about the claim and expedite the process. Claims without pictures or receipts will still be processed
"Can I send more information later?"
You are welcome to send additional information at any point before the claim is decided.
"Why do I have to send my claim form using signature delivery?"
Emailing and attaching pictures and scans of receipts allow us to process your claim faster
If you prefer to mail the form and documentation we require you use a signature delivery service (FedEx/UPS/USPS Certified Mail). Signature delivery services allow you to track your paperwork so there is no confusion if we received it or not.
Our mailbox is unlocked and in a group with 8 other businesses. We cannot be responsible for lost or incorrectly delivered mail.
"How long will it take to process my claim?"
Our goal is to process the claim within 45 days (90 days for claims without evidence such as pictures/receipts). Federal law allows up to 120 days from from when the written, signed and notarized claim form is received by We Help LLC.
"I have submitted my completed and notarized claim, what happens next?"
Once we have received your completed and notarized we will notify you within 10 days of receiving it.
We may contact you if we need any additional information such as pictures or receipts. Once those are provided you will be contacted with a decision.
Please be patient. Federal law allows 120 days to decide a claim but our goal is to do it within 60 days of receiving any supporting documentation such as pictures and receipts.
"How much will you pay on my claim?"
Ohio and Federal law mandates you be paid reimbursed 60 cents per pound for anything lost or damaged during the move. For example, an item that weighs 50lbs would be reimbursed this way.
50lbs x $0.60 = $30.00
The exception to this law is if additional insurance was purchased at the beginning of the move.
We realize this is not what most consumers would find reasonable. Unfortunately it is the law all moving companies are required to follow. We suggest everyone contact their congressman and ask them to change those laws.
Find your congressman here http://www.house.gov/htbin/findrep
"Why does my claim form have to be notarized?"
Because claim forms are a legal document and subject to local and federal laws they must be notarized.
Claim forms that are not completed in full and notarized cannot be processed.
"What if I don't agree with your decision?"
You may request arbitration in accordance with the terms you agreed to in your moving contract and claim form.
Arbitration is the method suggested by Hamilton County Courts and other Ohio court systems. We use arbitration services provided by the Cincinnati Bar Association. The Cincinnati Bar Association is recognized by the local courts as being fair and neutral.
"Why do I have to agree to arbitration?"
The client or their agent agrees to the arbitration clause when they accept the estimate and again when they sign the contract at the time of service. The arbitration clause in the damage claim is a 3rd reiteration of that agreement.
Arbitration is the method suggested by Hamilton County Courts and other Ohio court systems. We use arbitration services provided by the Cincinnati Bar Association. The Cincinnati Bar Association is recognized by the courts as being fair and neutral.